What happens when an enquiry arrives?

New emails to your enquiries mailbox become enquiries, and the customer’s later replies join the same thread. Each email is cleaned to readable text, with the quoted reply chain cut. “Needs attention” shows every enquiry where the last word is theirs. Turn a real one into a lead by attaching or creating the contact, and a deal opens. Or close it with a reason, and reopen it later if you need to. New emails from your own company’s domain are kept out of the queue.